1. Introduction
At Dhandeska, we strive to provide excellent service. If you are not satisfied, this policy outlines the conditions under which refunds may be issued.
2. Eligibility for Refunds
- Refunds are considered on a case-by-case basis.
- Requests must be made within 30 days of the billing date.
3. Service Issues
- If service disruptions are due to our fault and persist for more than 24 hours, you may be eligible for a partial refund.
4. Equipment Returns
- Any refundable deposit for rented equipment will be returned upon receipt and inspection of the equipment in good condition.
5. Cancellation Policy
- If you cancel services within the first 7 days, you may receive a full refund minus any installation fees.
- After 7 days, partial refunds are issued based on the unused portion of the service period.
6. Non-Refundable Fees
- Installation fees and administrative charges are non-refundable.
7. How to Request a Refund
8. Processing Time
- Refunds are processed within 14 business days of approval.
- Refunds are issued to the original payment method used at the time of purchase.
9. Contact Information
For any questions regarding this refund policy, please contact us at dhandeska2@gmail.com.
